Front Desk

  • 1st and 2nd Shift 
  • Greets arriving guests and complete established check-in procedures.
  • Ensure guests receive prompt, professional attention and personal recognition.
  • Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure guest satisfaction.
  • Regularly calculate and/or posts money, receipts, guest accounts, and other forms of credit using accurate, proper cash and credit card handling methods.
  • Keep guest information private and ensure that only the correct individuals are given access to rooms.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and react in emergency situations.
  • Ability to perform any tasks required by the hotel General Manager