Rachel’s Refuge Residential House Manager 20 hours per week - $14.00 per hour

The Residential House Manager oversees and supports Care Coaches and volunteers at she serves as the primary daytime contact for Care Coaches, provides specialized shelter training, schedules mentorship opportunities, and coordinates volunteer coverage as needed. The position also manages calendars, communication, documentation, and inventory while actively collaborating with leadership. With a focus on both ministry and operational excellence, this role helps create a safe, structured environment where women can experience restoration through Christ.

Key Responsibilities

Oversee and support day/evening Care Coaches and volunteers.

Serve as the primary contact for Care Coaches during the day shift or by phone/text from 8 AM–6 PM.

Lead specific Shelter Training for new Care Coaches not covered in the general organizational training. This includes training outlined in the Care Coach checklist aligned with Rachel’s Refuge policies and procedures.

Schedule mandatory mentorship training, pairing new Care Coaches with experienced staff to shadow both day and evening shifts.

Assist with creating, organizing, and overseeing Volgistics to support volunteer schedule coordination, tracking hours and communication.

Monitor and update all relevant calendars (casework, resident services, appointments, staff meetings, etc.) to streamline communication.

Facilitate documentation and communication of shift changes, resident activities, and appointments.

Maintain a current inventory/supply checklist for weekly review.

Collaborate with the Program Director to oversee the development and organization of documentation forms (MAR, PRN, Shift Change, Group Process, etc.).

Lead weekly Care Coach Team Meetings (Every other Tuesday at 3:00 PM via Zoom)

Friday afternoon leadership and ISP meetings if needed

Conduct quarterly 1:1 meeting with each Care Coach to assess performance, training needs, and areas of interest.

Support fire drills and lockdown procedures in coordination with the Maintenance Director.

Report any facility-related maintenance issues to the appropriate staff.

Facilitate resident support groups as needed.

Other job duties as assigned

Qualifications

Background in psychology, social work, ministry, nursing, or a related field (preferred).

Strong, active Christian faith with regular church/small group involvement.

Possesses an understanding of the plan of salvation and is able to engage in faith-based conversations sensitively and respectfully, honoring each individual’s readiness and personal journey.

Proficiency in Microsoft Office

Knowledge and experience in trauma-informed care practices.

CPR and First Aid Certification (required).

Able to climb stairs and physically assist residents when needed.

Must pass a satisfactory background check.

Valid driver’s license required.

Key Qualities

Spiritually and emotionally mature; calm, compassionate, and discreet.

Strong in setting healthy boundaries, managing crisis situations, and resolving conflict.

Culturally humble and committed to seeing women restored through Christ.

Detail-oriented with excellent communication and follow-through.

Flexible and adaptable to changing needs in a dynamic environment.

Call to Action

If you feel called to walk alongside women in their healing journey and offer Christ-centered support in a safe, structured environment, we would love to hear from you. Submit your application and resume to join a mission that is changing destinies—one life at a time.

If you feel called click here to apply.